2.4 对于实验室外的任何样品揽收或采样服务等物流服务费用需由客户全额支付，除非客户在揽收服务前的48 小时前，采样服务的96 小时前，及评审服务的一周前取消或变更服务。所有分析服务均需由客户全额支付，除非客户在揽收样品前取消或变更服务。
4.1 样品或材料必须处于合适的待测状况，为出具报告/进行分析/报告出具或订购产品的生产检测审验过程能顺利进行而做好准备。在进行检测，起草报告，或实际操作之处理样品、起草报告或在生产中使用样品或材料之前，欧陆有权通过对样品或材料进行初步检测来检查其状况。若客户提供的样品或材料与本4.1 条款的要求不符，则客户应承担上述初步检测的费用。若根据初步检测的结果得知，对该样品或材料的分析检测或生产是不可能进行的，或只能在比最初预期更加困难的条件下进行，例如，如该样品或材料已被混入了客户没有被客户事先告知报告的或次等的外来异质材料或物质，或已被降解，对此，欧陆有权终止或中断该订单的履行，且客户应承担欧陆因此而发生的费用及开支。
9.1 除根据相关法律规定，此种限制是被禁止或无效的以外：（1）欧陆（连同其工人、职员、雇员、代表、经理、官员、董事、代理人、顾问以及欧陆所有的合作伙伴和关联公司，统称为："欧陆赔偿方"）仅对因欧陆赔偿方在履行订单过程中的故意行为所造成的、且经证实的直接损失承担责任，并且客户应当在自知道相关索赔之日起六（6）个月内向欧陆发出书面通知，且相关法律程序要在自欧陆提供服务之日起两（2）年内进行（除非相关法律规定了更长的期限且不能以合同的约定对期限予以限制）；（2）在任何情况下（无论是因合同、侵权、过失、严格责任而引起的赔偿或其他索赔），客户在根据本条款对欧陆的服务向欧陆赔偿方提出的每一个索赔主张或一系列相关的索赔主张时，以及客户根据本条款对欧陆的服务采取排他性的救济手段时，欧陆赔偿方的责任均应被限制于下列较低的一个：①因欧陆赔偿方在履行订单过程中的故意行为而造成的直接损失或毁坏，②欧陆根据订单已实际从客户收到的金额的十倍，但最高不超过人民币拾万元（人民币100,000.00 元）。
12.2 欧陆应尽商业上合理的努力对所有分析结果和服务报告进行保密，但欧陆根据本条款第7.2 条的约定行使权利，以及欧陆为了证明其有权收取服务款项而使用上述分析结果和服务报告时，不受此限。
15.1 该条款将于2023 年9 月25 日起更新生效。
1. AREA OF APPLICATION
1.1 All Orders accepted by Eurofins Product Testing Service (Shanghai) Co., Ltd; Eurofins Product Testing Service (Hangzhou) Co., Ltd; Eurofins Testing Technology (Shenzhen) Co., Ltd; Eurofins MTS Consumer Product Testing (Shanghai) Co., Ltd, Qingdao Branch; Eurofins MTS Consumer Product Testing (Dongguan) Co., Ltd; Eurofins MTS Consumer Product Testing (Shanghai) Co., Ltd and any of their subsidiaries or affiliates" (collectively, "ES") will be governed by these General Terms and Conditions of Sales (the "Terms and Conditions"), including orders placed by telephone which have not been confirmed in writing and orders made by delivery of samples. A contract with these Terms and Conditions comes into being when an order that has been placed with ES is accepted by ES. An order placed with ES is considered as accepted by ES when (a) ES proceeds to fulfill that order, without need for any written confirmation from ES or (b) ES accepts the order in writing.
1.2 These Terms and Conditions supersede and replace all prior verbal or written price quotations and agreements between ES and the Customer (collectively, "the parties") and, unless specifically indicated otherwise therein, take precedence over all conflicting or inconsistent provisions of subsequent written agreements between the parties. No officer (other than the Managing Director or General Manager of ES), employee, agent or subcontractor of ES has the authority to alter or waive any of these Terms and Conditions or to make any representation which conflicts with or purports to override any of these Terms and Conditions; and no such alteration, waiver or representation shall be binding upon ES, unless it is in writing and signed by the Managing Director or General Manager of ES.
2.PLACEMENT OF ORDER
2.1 A customer's order will be valid only if it is sent by mail or fax or other electronic message on letterhead of the customer or by using ES-approved sample dispatch sheets or electronic order forms and the commercial aspects of the order which are not specifically set out in these Terms and Conditions (including price, estimated turnaround times and delivery date) must be agreed at the time of the order. The customer must confirm in writing orders given by telephone immediately after they are made and will be deemed to have placed an order if the customer sends samples to ES quoting the customer reference. ES is not obligated to start any actual work (including but not limited to analysis, testing, inspection and etc) unless the order is clear and it has been provided all required information.
2.2 Unless specifically accepted in writing and signed by the Managing Director or General Manager of ES, any terms proposed or submitted by a customer at any time (including, but not limited to, terms or provisions in the customer's purchase order, instructions or other document) which differ from these Terms and Conditions are rejected as a material alteration of these Terms and Conditions and shall be of no force or effect. Furthermore, special terms or conditions of prior orders, including special pricing, will not automatically apply to subsequent orders. Each order accepted by ES will be treated as a separate contract between ES and the customer.
2.3 A request for additional services on samples that have entered the laboratory will be treated as a new order which shall be charged in accordance with the quotation of ES and may postpone estimated delivery date accordingly.
2.4 Any logistic service related to the collection of samples or withholding outside of laboratory will have to be paid in total, unless it has been cancelled or modified by the Customer at least 48 hours before in the case of collection, 96 hours before for a withholding, and one week before for an audit. Any Analysis service will have to be paid in total, unless it has been cancelled or modified by the Customer before the collection of the samples.
3.PRICE AND TERMS OF PAYMENT
3.1 If the acknowledgment of an order does not state otherwise, ES' prices apply "ex works" only, excluding packaging, which is charged separately. Any additional cost or disbursement (e.g. incurred by ES in connection with the order) must be paid by the customer.
3.2. The prices quoted include all applicable taxes.
3.3 Unless specifically agreed otherwise by ES in its acceptance of an order, payment of all invoices is due strictly within 30 days of the invoice date. Any dispute about invoices must be raised within 30 days of the invoice date. The challenge of a result (including but not limited to the result of analysis, testing, inspection and etc.) will not entitle a customer to defer payment. Any invoice which remains outstanding after due date, may be additionally charged with an administrative penalty of five hundred RMB (RMB 500) and may carry interest at the rate of one point five percent (1.5%) per month or the maximum interest rate permitted by the applicable laws, whichever is lower.
3.4 The invoice settlement method is check, bank transfer or direct debit. Any other method of payment must receive prior agreement from ES. The customer undertakes to provide bank account details.
3.5 ES is entitled to require the receipt of a payment of up to 100% of the quoted order price from the customer as a precondition to start processing the order.
4.DUTIES OF CUSTOMER IN DELIVERING SAMPLES OR MATERIALS
4.1 The samples or materials must be in a condition that makes the preparation of reports/analyses or the production of ordered products possible without difficulty. ES is entitled to conduct an initial examination of the samples or materials to check their condition before processing the samples, drawing up a report or using them in production. The customer shall bear the costs of this initial examination, if the samples or materials do not comply with the requirements described in this clause 4.1. If the result of the initial examination is that an analysis or production is impossible or is possible only under more difficult conditions than originally anticipated - for example, because the samples or materials have been interspersed with foreign materials or substances that were not reported by the customer or are degraded - ES shall be entitled to terminate or interrupt the order and the customer shall bear costs incurred by ES to that point.
4.2 The customer must ensure, and hereby warrants, that no sample poses any danger, including on its site, during transportation, in the laboratory or otherwise to ES premises, instruments, personnel or representatives. It is the customer's responsibility to insure compliance with hazardous waste regulations, including regarding information, transportation and disposal and to inform ES personnel or representatives about sample health and safety concerns, including any known or suspected toxic or other contaminant that may be present in the sample and its likely level of contamination as well as the risks to ES premises, instruments, personnel and representatives related to the contamination. The customer shall be responsible for, and indemnifies ES against, all costs, damages, liabilities and injuries that may be caused to or incurred by ES or its personnel or representatives including on the sampling site, during the transportation or in the laboratory by the customer's sample or by sampling site conditions. The customer shall bear all extraordinary costs for adequate disposal of hazardous waste resulting from the sample, whether or not described as hazardous waste. At ES' request, the customer must provide ES with the exact composition of the samples.
5.PROPERTY RIGHTS ON SAMPLE MATERIAL, SAMPLE STORAGE AND INTELLECTUAL PROPERTY
5.1 All samples become the property of ES to the extent necessary for the performance of the order. Unless the customer pays for storage, ES shall have no obligation or liability for samples sent to ES for storage, including samples requiring refrigeration. If the customer pays for storage, ES will take commercially reasonable steps to store the samples, according to professional practice. 5.2 ES can dispose of or destroy samples immediately after the analysis, testing, inspection and etc. has been performed, unless ES and the customer have agreed in writing on the terms of ES' retention of the sample. ES also can dispose of or destroy the samples after the agreed upon retention period, without further notice and at customer's cost, should an extra cost for ES arise to comply with any regulation (for example, with respect to disposal of hazardous waste). If the customer requests the return of unneeded sample material, ES will return them to the customer, at the customer's cost and risk.
5.3 The names, service marks, trademarks and copyrights of ES, including the name Eurofins Product Testing Service (Shanghai) Co. Ltd; Eurofins Testing Technology (Shenzhen) Co., Ltd; Eurofins MTS Consumer Product Testing (Shanghai) Co. Ltd, Qingdao Branch; Eurofins MTS Consumer Product Testing (Dongguan) Co. Ltd; Eurofins MTS Consumer Product Testing (Shanghai) Co. Ltd is and shall remain the sole property of ES and shall not be used by the customer except solely to the extent that the customer obtains the prior written approval of ES and then only in the manner prescribed by ES. The customer shall not contest the validity of the marks or take any action that might impair the value or goodwill associated with the marks or the image or reputation of ES.
6.DELIVERY DATES, TURNAROUND TIME
6.1 Delivery dates and turnaround times are estimates and do not constitute a commitment by ES. Nevertheless, ES shall make commercially reasonable efforts to meet its estimated deadlines.
6.2 Results are generally sent by email and/or by regular mail service, or via other electronic means as agreed by the parties, to the attention of the persons indicated by the customer in the order, promptly after the analysis is completed.
7.TRANSFER OF PROPERTY
7.1 Title in any analysis results, products, equipment, software or similar supplied by ES to the customer will remain with ES until all invoices in respect thereof have been paid by the customer in full, and until such full payment, the customer shall have no property rights or other rights to use them. In addition, even if ES has accepted and begun to fulfill an order, ES has the right at any time stop processing that order and to stop doing any work for a customer if that customer is late in paying any amount due to ES, whether for that or any other order.
7.2 Even after payment in full by the customer, ES shall retain the right to store, use and publish all analysis results in an anonymous form which does not identify the customer.
8.LIMITED WARRANTIES AND RESPONSIBILITIES
8.1 Orders are handled in the conditions available to ES in accordance with the current state of technology and methods developed and generally applied by ES and the results may not always be 100% exact and/ or relevant. Analyses, interpretations, assessments, consulting work and conclusions are prepared with a commercially reasonable degree of care but ES cannot guarantee that these will always be correct or absolute. This limited warranty expires six months after the delivery date of the samples, if the acknowledgement of the order does not specifically state otherwise. In all cases, the customer must independently verify the validity of any results, interpretations, assessments and conclusions supplied by ES, if it wishes to rely on the same in respect of matters of importance and shall do so at its own risk.
8.2 Each testing/analytical report relates exclusively to the sample analyzed by ES. If ES has not expressly been mandated and paid for the definition of the sampling plan (including which samples of which raw materials and finished products and at which frequency should be analyzed) and the definition of the precise range of analysis to be performed or if the customer has not followed ES recommendations, ES shall not bear any responsibility if the sampling plan and/or the range of analysis to be performed prove to be insufficient or inappropriate.
8.3 The customer is responsible for the proper delivery of samples sent to ES for examination/analyses or materials sent for production. Unless otherwise specifically agreed in writing by ES, ES accepts no responsibility for any loss or damage, which may occur to any sample in transit or to any facility or site where logistics services are being delivered. The customer will at all times be liable for the security, packaging and insurance of the samples or materials from its dispatch until it is delivered to the offices or the laboratories of ES. ES will use commercially reasonable care in handling and storing samples, but ES shall not be held responsible for any loss or destruction of samples or materials even after their receipt at its offices or the laboratories.
8.4 The customer warrants and represents to ES that all samples sent to ES for analysis, testing, inspection and etc. are safe and in a stable condition and undertakes to indemnify ES for any losses, injuries, claims and costs which ES, or its personnel or representatives, may suffer as a result of any sample not being in a safe or stable condition, notwithstanding that the customer may have given an indication on the sample or any order form of any perceived problem with the sample. The customer must always inform ES in writing prior to shipment and label the packaging, samples and/ or containers appropriately, if the samples are dangerous or otherwise of a hazardous nature.
8.5 Unless explicitly agreed in writing by the parties, the contractual relationship shall be exclusively between the customer and ES. There shall be no third party beneficiary or collateral warranty relating to any order and the customer shall indemnify and hold ES harmless from and against any and all third party claims in any way relating to the customer or to the order by the customer.
8.6 The test/analytical report will set forth the findings of ES solely with respect to the test/analytical samples identified therein and unless specifically or and expressly indicated in the test/analytical report, the results set forth in such test/analytical report will not be indicative or representative of the quality, or characteristics of the lot from which a test/analytical sample will be taken. The test/analytical report will reflect the findings of ES at the time of analyzing/testing only, and ES shall have no obligation to update the test/analytical report after its issuance. The test/analytical report will set forth the results of the tests/analysis performed by ES based upon the written information provided to ES as set forth in, or attached to, this test/analysis request form. The test/analytical report will represent the entire understanding of the parties hereto with respect to the subject matter of the test/analytical report and no modification, variance, extrapolation or conclusion with respect thereto shall be permitted without the prior written consent of ES.
9.LIMITATION OF LIABILITY
9.1 Except to the extent that such limitations are not permitted or void under applicable law: (a) ES (together with its workers, office clerks, employees, representatives, managers, officers, directors, agents and consultants and all ES partners and affiliates, the "ES Indemnifying Parties") shall be liable only for the proven direct and immediate damage caused by the ES Indemnifying Party's willful misconduct in connection with the performance of an order and then, only if ES has received written notice thereof not later than six (6) months after the date of the customer's knowledge of the relevant claim and the process of law served no later than two (2) years from the provision of the service by ES (unless any longer period is prescribed under applicable law and cannot be contractually limited), and (b) in all cases (whether arising under contract, tort, negligence, strict liability, through indemnification or otherwise), the ES Indemnifying Parties' liability per claim or series of related claims, and the customer's exclusive remedy, with respect to ES' services which fall under these Terms and Conditions, shall be limited to the lesser of: (i) the direct and immediate loss or damage caused by the ES Indemnifying Party's willful misconduct in connection with the performance of the order and (ii) ten times the amount ES actually received from the customer in relation to the order up to one hundred thousand RMB (RMB 100,000).
9.2 The ES Indemnifying Parties shall not be liable for any indirect, direct or consequential loss or damage (including, but not limited to, loss of business, profits, goodwill, and business opportunities or similar) incurred by the customer or by any third party.
9.3 It is a condition of ES' acceptance of an order that the customer indemnifies the ES Indemnifying Parties for any losses, injuries, claims and costs which the ES Indemnifying Parties may suffer as a result of arising from or in any way connected with its role under or services or products or software provided pursuant to these Terms and Conditions, except to the extent that the ES Indemnifying Parties are required to bear them according to these Terms and Conditions, and by placing an order the customer agrees to provide that indemnification.
10. REPEATED ANALYSIS/TEST
Objections to analytical/test results can be made within thirty (30) days after the customer receives the results. However, unless it would appear that the results of the repeated analysis/test do not match those of the first one, the customer shall bear the costs of the repeat analysis, testing or review. Furthermore, a repeated analysis/test will be possible only if ES has a sufficient amount of the original sample on hand when it receives the customer's objection. Otherwise the customer will be required to pay all costs, including sampling, transportation, testing, analytical and disposal costs for the repeat analysis/test.
ES cannot be held liable for delays, errors, damages or other problems caused by events or circumstances which are unforeseen or beyond ES' reasonable control, or which result from compliance with governmental requests, laws and regulations.
12.CONFIDENTIALITY & PROCESSING OF CUSTOMER DATA
12.1 ES shall be entitled to save and process personal or commercial data received from the customer in any way, no matter whether such data stem from the customer directly or from a third party and shall use commercially reasonable efforts to keep such data confidential, in compliance with applicable law.
12.2 ES shall use commercially reasonable efforts to keep all analysis results and service reports confidential, subject to ES' rights set forth in clause 7.2 and the right to use them in order to demonstrate its entitlement to payment for services rendered.
12.3 Analysis/testing results are prepared and supplied exclusively for the use of the customer and should not be divulged to a third party for any purposes without the prior written agreement of ES. In addition, the customer is required to maintain secrecy concerning all services provided by ES and their results as well as the composition of products and software delivered by ES. Analysis/testing results are not to be publicly disclosed or exploited without the prior written consent of ES. Even if such written consent is given by ES, the customer (a) remains responsible for any consequences due to the divulgence of such results to a third party and any reliance of such third party on such results and (b) hereby agrees to indemnify the ES Indemnified Parties against any liability which the ES Indemnified Parties may incur as a result of such divulgence or any such third party reliance.
13.DISCLAIMER AND MISCELLANEOUS
13.1 All terms, conditions and warranties (including any implied warranty as to merchantable quality or fitness for a particular purpose) as to the manner, quality and timing of the testing service and results, equipment, products or software supplied by ES are excluded to the maximum extent permitted by applicable law. The warranties, obligations and liabilities of ES contained in these terms and conditions are exclusive.
13.2 These Terms and Conditions may be modified in writing from time to time by ES and orders will be governed by the most recent version of these Terms and Conditions that is in effect at the time ES accepts the order.
13.3 Should a court waive, limit or hold to be invalid, illegal or unenforceable any part of these Terms and Conditions, all other parts shall still apply to the greatest extent possible. 13.4 Failure by either ES or the customer to exercise the rights under these Terms and Conditions shall not constitute a waiver or forfeiture of such rights.
14.1 The construction, validity and performance of these Terms and Conditions shall be governed by the laws of the People's Republic of China.
14.2 Any dispute arising from or in connection with these Terms and Conditions shall be submitted to China International Economic and Trade Arbitration Commission for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The arbitral award is final and binding upon the parties.
These Terms and Conditions of Sale shall be written in English and Chinese version. If there is any inconsistency between English and Chinese version, the English version shall prevail.
16. Customer Declaration
16.1 The customer hereby confirms and verifies that: (1) ES has already in detail and thoroughly explained the contents of these Terms and Conditions to his/her Company; (2) the customer reaches these Terms and Conditions with ES through friendly consultations; (3) the customer has fully and sufficiently understood the content of these Terms and Conditions, and the legal consequences that might be arising from or in connection with these Terms and Conditions, and we voluntarily comply with and execute these Terms and Conditions.
17. Effectiveness and alteration
17.1 This clause will be renewed and effective from Sep 25, 2023.